Shipping Policy

Shipping Policy

Effective Date: [Insert Date]

Ohiat Group is a U.S.-based manufacturer and fabricator supplying standard and custom-fabricated products to project locations throughout the United States. This Shipping Policy explains how orders are prepared, shipped, delivered, and handled after shipment.

Order Processing

Orders are processed after Ohiat Group receives the required approvals, payment, deposit, purchase order, design drawings, and project information.

Processing and production times vary depending on:
– Product type and quantity.
– Custom fabrication requirements.
– Material availability.
– Finish and coating requirements.
– Drawing review and approval.
– Packaging requirements.
– Delivery location.
– Carrier availability.

Production does not begin until all required information and approvals have been received. Estimated production and shipping dates are provided in the applicable quote, order confirmation, or project schedule.

Shipping Locations

Ohiat Group ships to commercial and project locations throughout the United States, including the 48 contiguous states. Shipping availability for Alaska, Hawaii, U.S. territories, or other locations will be reviewed and quoted separately.

Customers must provide complete and accurate delivery information, including:
– Company or project name.
– Delivery address.
– Contact person and telephone number.
– Email address.
– Site access information.
– Receiving hours.
– Loading dock or forklift availability.
– Special delivery instructions.

Ohiat Group is not responsible for delivery delays, additional charges, or failed delivery attempts caused by incorrect or incomplete information.

Shipping Methods

Shipping methods are selected based on product dimensions, weight, packaging, delivery location, project schedule, and carrier availability.

Available shipping methods may include:
– Common carrier freight.
– Less-than-truckload freight.
– Full truckload transportation.
– Flatbed or specialized transportation.
– Local or regional delivery.
– Customer-arranged transportation.

Oversized, long, heavy, or specially packaged products may require specialized freight services. Products exceeding standard carrier dimensions may not be eligible for air shipping and may require ground freight, flatbed transportation, or full truckload delivery.

Shipping Costs

Shipping charges will be identified in the quote, order confirmation, invoice, or separate freight agreement.

Shipping costs may depend on:
– Product size and weight.
– Number of packages or pallets.
– Delivery distance.
– Freight class.
– Special handling requirements.
– Liftgate or forklift requirements.
– Residential or limited-access delivery.
– Appointment scheduling.
– Inside delivery or unloading assistance.
– Fuel surcharges and carrier fees.

Unless otherwise stated in writing, the customer is responsible for approved shipping charges, accessorial fees, storage fees, redelivery charges, and other costs resulting from customer-requested services or delivery conditions.

Delivery Times

Delivery dates and transit times are estimates unless Ohiat Group provides a guaranteed delivery date in a signed written agreement.

Delivery may be affected by:
– Carrier delays.
– Weather or natural events.
– Traffic or transportation restrictions.
– Material shortages.
– Manufacturing delays.
– Labor disruptions.
– Incorrect delivery information.
– Jobsite access problems.
– Customer-requested changes.
– Events beyond Ohiat Group’s reasonable control.

A delayed delivery does not automatically qualify the customer for a refund, cancellation, or compensation unless expressly agreed in writing.

Oversized and Custom Products

Custom-fabricated and oversized products may require additional preparation, protective packaging, special handling, and dedicated transportation.

Customers are responsible for confirming that the delivery location can accommodate:
– The length, width, height, and weight of the shipment.
– Truck access and turning clearance.
– Loading and unloading equipment.
– Road, gate, bridge, and clearance limitations.
– Safe staging and storage areas.
– Required delivery appointments.

If a shipment cannot be delivered because the location is inaccessible or unsuitable, the customer may be responsible for redelivery, storage, detention, return freight, or other carrier charges.

Delivery Requirements

The customer or receiving party must ensure that an authorized person is available to receive the shipment during the scheduled delivery window.

Depending on the shipping method, the customer may be responsible for providing:
– A forklift or crane.
– Unloading labor.
– A loading dock.
– Suitable site access.
– Safe and dry storage.
– Delivery appointment coordination.
– Protection from weather or jobsite damage.

Unless expressly included in writing, standard freight delivery generally does not include inside delivery, placement in a building, rooftop delivery, installation, unloading labor, or movement beyond the carrier’s normal delivery point.

Inspection Upon Delivery

The customer or receiving party must inspect the shipment before signing the delivery receipt or bill of lading.

The receiver should check:
– The number of packages, pallets, or bundles.
– Packaging condition.
– Visible dents, scratches, bends, cracks, or other damage.
– Product labels and identification.
– Signs of moisture exposure or improper handling.
– Whether the shipment appears complete.

Any visible damage or shortage must be clearly noted on the delivery receipt or bill of lading before signing. General notations such as “subject to inspection” may not be sufficient to protect a freight claim.

Photographs should be taken of:
– The damaged packaging.
– The shipping labels.
– The damaged product.
– The entire shipment.
– Any visible impact or puncture marks.

Damage, Loss, or Shortage Claims

Customers must notify Ohiat Group in writing of visible damage, concealed damage, shortages, or incorrect products within [number] business days after delivery.

A claim should include:
– Order or invoice number.
– Delivery date.
– Bill of lading or tracking information.
– Description of the issue.
– Quantity affected.
– Photographs of the packaging and products.
– Copy of the signed delivery receipt.
– Any relevant carrier documentation.

The customer should retain the original packaging and damaged products until the claim has been reviewed. Disposal, repair, installation, or alteration of damaged products may affect the ability to process a claim.

Freight claims may be handled according to the applicable carrier’s rules and the agreed shipping terms. Ohiat Group may assist with documentation but does not guarantee the carrier’s claim decision.

Concealed Damage

If damage is discovered after delivery, the customer must notify Ohiat Group and the carrier as soon as possible. Concealed damage must be documented with photographs and reported within the carrier’s required claim period.

The customer should not install or modify products that appear damaged until Ohiat Group or the carrier has reviewed the issue.

Incorrect or Incomplete Shipments

If the shipment contains incorrect products, missing items, or quantity discrepancies, the customer must notify Ohiat Group in writing within [number] business days after delivery.

Ohiat Group may request photographs, packaging information, product labels, and delivery documents to investigate the issue. If the error is confirmed, Ohiat Group will determine the appropriate remedy, which may include replacement products, missing components, repair, credit, or another agreed solution.

Storage and Handling

Products must be unloaded, handled, stored, and protected according to applicable product instructions and reasonable industry practices.

Customers should:
– Store products on a level and stable surface.
– Protect products from moisture, standing water, and contamination.
– Keep products covered while allowing adequate ventilation.
– Avoid dragging, dropping, or improperly lifting products.
– Prevent contact with incompatible materials.
– Keep products away from active construction hazards.
– Follow applicable manufacturer handling instructions.

Ohiat Group is not responsible for damage caused by improper unloading, storage, handling, installation, weather exposure, or jobsite conditions after delivery.

Address Changes and Redelivery

Address changes must be requested before shipment. Ohiat Group will make reasonable efforts to accommodate changes, but additional charges may apply.

The customer may be responsible for costs caused by:
– Incorrect delivery information.
– Reconsignment.
– Failed delivery attempts.
– Limited site access.
– Missed delivery appointments.
– Lack of unloading equipment.
– Refusal of an otherwise conforming shipment.
– Customer-requested storage or redirection.

Order Cancellation

Shipping charges already incurred may not be refundable if an order is canceled after shipment preparation or dispatch.

Custom-fabricated, cut-to-size, finished, modified, or specially ordered products may not be canceled or returned after production has begun unless Ohiat Group agrees in writing.

Title and Risk of Loss

Title and risk of loss transfer according to the shipping terms stated in the applicable quote, invoice, purchase order, or written agreement.

If no specific shipping terms are provided, the applicable transfer point will be determined under the governing sales agreement and applicable law.

International Shipping

International shipping is not included unless expressly agreed in writing. If international delivery is approved, the customer may be responsible for:
– Import duties.
– Customs clearance.
– Brokerage charges.
– Taxes and fees.
– Documentation.
– Local transportation.
– Compliance with destination-country requirements.

Contact Us

For shipping questions, delivery coordination, or freight claims, please contact:

Ohiat Group
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Business Address]
Website: Ohiatgroup.com

This Shipping Policy may be updated from time to time. The version posted on Ohiatgroup.com will apply to future orders unless a separate written agreement states otherwise.

Ohiat Group provides nationwide U.S. shipping for standard and custom-fabricated products. Delivery timing, freight charges, unloading requirements, and claim procedures depend on the product and project, so customers should review the applicable quote and shipping terms before shipment.