Terms and Conditions

Terms and Conditions

Effective Date: [Insert Date]

Welcome to Ohiat Group. These Terms and Conditions govern your use of Ohiatgroup.com and your purchase or use of products and services provided by Ohiat Group. By accessing this website, requesting a quote, placing an order, or using our services, you agree to these Terms and Conditions.

Company Information

Ohiat Group is a U.S.-based manufacturer and fabricator offering standard products and custom fabrication services. We supply projects nationwide throughout the United States.

Company name: Ohiat Group
Website: Ohiatgroup.com
Email: [Insert Email Address]
Address: [Insert Business Address]
Phone: [Insert Phone Number]

Website Use

You may use this website for lawful business and personal purposes only. You agree not to:

– Use the website for unlawful or fraudulent activities.
– Copy, reproduce, modify, or distribute website content without written permission.
– Interfere with the security, operation, or functionality of the website.
– Submit inaccurate, misleading, or unauthorized information.
– Upload material containing malware, viruses, or harmful code.

Ohiat Group may update, suspend, or discontinue any part of the website without prior notice.

Products and Services

Ohiat Group provides standard products and custom-fabricated products based on customer specifications. Product descriptions, images, dimensions, colors, finishes, and other information are provided for general reference and may vary slightly from the final product.

Actual product characteristics may be affected by:
– Material availability.
– Manufacturing tolerances.
– Finish and color variations.
– Supplier specifications.
– Approved drawings and project requirements.
– Normal variations associated with custom fabrication.

Customers are responsible for reviewing product information, specifications, and approved drawings before production begins.

Custom Fabrication

Custom products are manufactured according to the information, drawings, measurements, specifications, and instructions provided or approved by the customer.

Before production, the customer is responsible for confirming:
– Product dimensions.
– Material type and thickness.
– Pattern, perforation, cutouts, or other design details.
– Finish, color, and coating requirements.
– Quantity and packaging requirements.
– Delivery address and site conditions.
– Installation and attachment requirements.

Once custom fabrication has been approved for production, changes, cancellations, or returns may not be accepted unless agreed to in writing by Ohiat Group. Additional costs caused by revised specifications, rework, delays, or customer-requested changes may be charged to the customer.

Quotes and Pricing

Quotes are valid for the period stated in the quotation. If no validity period is specified, the quote may be subject to change at any time before written order acceptance.

Prices may change because of:
– Raw material costs.
– Freight and transportation charges.
– Labor and fabrication requirements.
– Taxes, duties, or government charges.
– Changes to customer specifications.
– Delays in approval or production.

A quote does not constitute an accepted order. An order becomes binding only after Ohiat Group provides written confirmation or begins production.

Orders and Approvals

Customers must provide accurate information when requesting a quote or placing an order. Ohiat Group may refuse or cancel an order if information is incomplete, pricing contains an error, materials are unavailable, or the requested product cannot reasonably be manufactured.

Customer approval of drawings, samples, specifications, or other project documents authorizes Ohiat Group to proceed with production. The customer is responsible for reviewing and approving all information before production.

Payment Terms

Payment terms will be stated in the applicable quote, proposal, invoice, purchase order, or written agreement.

Unless otherwise agreed in writing:
– Payment is due according to the terms shown on the invoice.
– Deposits or progress payments may be required for custom orders.
– Ohiat Group may suspend production or shipment for overdue balances.
– The customer is responsible for applicable sales tax, shipping charges, and other approved costs.
– Late payments may be subject to reasonable interest, collection costs, or other charges permitted by law.

All payments must be made in U.S. dollars unless otherwise agreed in writing.

Shipping and Delivery

Ohiat Group supplies products nationwide throughout the United States. Shipping dates and delivery estimates are approximate unless a guaranteed delivery date is expressly stated in writing.

Ohiat Group is not responsible for delays caused by:
– Carrier or transportation issues.
– Weather or natural events.
– Material shortages.
– Labor disruptions.
– Government actions.
– Customer delays or failure to provide approvals.
– Incorrect delivery information.
– Events beyond Ohiat Group’s reasonable control.

The customer is responsible for providing a safe and accessible delivery location. The customer should inspect products promptly upon delivery and document any visible damage with the carrier.

Inspection and Claims

Customers must inspect products within [number] business days after delivery. Claims for damage, shortage, incorrect products, or visible defects must be submitted in writing within that period and should include photographs and supporting documentation.

Failure to report a claim within the stated period may be treated as acceptance of the products, to the extent permitted by law.

Returns and Cancellations

Standard products may be eligible for return only with prior written authorization from Ohiat Group. Returned products must be unused, undamaged, and in resalable condition.

Custom-fabricated, modified, cut-to-size, finished, or specially ordered products are generally nonreturnable and nonrefundable unless Ohiat Group agrees otherwise in writing.

Approved returns may be subject to:
– Restocking fees.
– Return shipping costs.
– Inspection charges.
– Repackaging costs.
– Deductions for damage or missing components.

Installation and Project Responsibility

Unless expressly stated in writing, Ohiat Group does not provide installation, engineering, structural design, field measurement, or site-specific construction services.

The customer and its project professionals are responsible for confirming that products are suitable for the intended application and comply with applicable building codes, regulations, engineering requirements, wind loads, fire requirements, and installation conditions.

Ohiat Group does not guarantee that a product will be suitable for a particular project unless the suitability is expressly confirmed in a written agreement.

Product Warranty

Any product warranty will be stated in the applicable quote, invoice, warranty document, or written agreement. If no separate warranty is provided, products are supplied according to the applicable manufacturer’s standard warranty, if available.

Warranties may not cover:
– Improper installation.
– Incorrect handling or storage.
– Abuse, misuse, or neglect.
– Unauthorized modification or repair.
– Normal wear and tear.
– Exposure to unsuitable environmental conditions.
– Failure to follow product or maintenance instructions.

Except as expressly stated in writing, Ohiat Group makes no additional warranties, express or implied, to the maximum extent permitted by law.

Intellectual Property

All website content, including text, photographs, drawings, graphics, logos, product information, designs, and trademarks, is owned by or licensed to Ohiat Group unless otherwise stated.

You may not reproduce, distribute, modify, publish, sell, or use Ohiat Group’s intellectual property without prior written permission.

Customer-provided drawings, designs, specifications, and other materials remain the customer’s property. The customer grants Ohiat Group permission to use those materials as reasonably necessary to quote, manufacture, and deliver the requested products or services.

Confidential Information

Each party may receive confidential business, technical, pricing, design, or project information from the other party. Confidential information must not be disclosed or used for purposes unrelated to the applicable business relationship, except where disclosure is required by law.

Limitation of Liability

To the maximum extent permitted by law, Ohiat Group will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of revenue, loss of business, project delays, or replacement costs.

Ohiat Group’s total liability relating to a product or service will not exceed the amount paid for the specific product or service giving rise to the claim, except where applicable law does not permit such limitation.

Indemnification

You agree to defend, indemnify, and hold harmless Ohiat Group and its owners, employees, representatives, and contractors from claims, damages, losses, liabilities, and expenses arising from:

– Your breach of these Terms and Conditions.
– Your misuse of products or services.
– Your violation of applicable law.
– Your infringement of another party’s rights.
– Improper installation, modification, or use of products.
– Information, drawings, or specifications supplied by you.

Website Content and Third-Party Links

Website content is provided for general information and may be changed without notice. Ohiat Group does not guarantee that all website content is complete, current, accurate, or error-free.

The website may contain links to third-party websites. Ohiat Group is not responsible for third-party content, policies, products, services, or availability.

Privacy

Your use of the website may also be governed by Ohiat Group’s Privacy Policy. The Privacy Policy explains how information may be collected, used, stored, and protected.

Governing Law

These Terms and Conditions are governed by the laws of the State of [Insert State], United States, without regard to conflict-of-law principles.

Any dispute arising from these Terms and Conditions or a transaction with Ohiat Group will be resolved in the state or federal courts located in [Insert County and State], unless the parties agree to another method of resolution in writing.

Changes to These Terms

Ohiat Group may revise these Terms and Conditions from time to time. Updated terms will be posted on this page with a revised effective date. Continued use of the website or services after changes are posted constitutes acceptance of the revised terms.

Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Entire Agreement

These Terms and Conditions, together with any applicable quote, invoice, purchase order, proposal, warranty, or written agreement, constitute the agreement between the parties regarding the applicable transaction. If there is a conflict, the terms of the signed written agreement will control.

Contact Us

For questions about these Terms and Conditions, please contact:

Ohiat Group
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Address: [Insert Business Address]

This template establishes general rules for using Ohiatgroup.com and purchasing Ohiat Group products and services. Replace the bracketed information, align the terms with your actual sales process, and obtain legal review before publishing.